go directly to Catalog Navigation, Search, Category Navigation, Main Content, Footer Navigation

Last Visited Products:


MIELE IRELAND LIMITED STANDARD TERMS AND CONDITIONS FOR THE SUPPLY OF GOODS THROUGH A WEBSITE: BUSINESS TO CONSUMER


This page (together with the documents referred to on it) are the Miele Ireland Limited standard terms and conditions for the supply of goods through our website (terms and conditions) and these are the terms and conditions on which we supply any of the products (Products) listed on our website www.miele.ie (our site) to you. They constitute binding terms governing the purchase by you of any Products through our site.
Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Additional terms and conditions may apply to specific Products available via our site. These will be brought to your attention as they arise. By clicking the "I agree button" prior to making any purchase, you confirm your acceptance of these terms and conditions.

PLEASE READ THEM CAREFULLY AS THEY AFFECT YOUR RIGHTS AND LIABILITIES UNDER THE LAW. YOU ARE ADVISED TO READ THESE TERMS AND CONDITION EACH TIME BEFORE CLICKING "I AGREE" AS THEY MAY BE SUBJECT TO CHANGE WITHOUT NOTIFICATION.


You should print a copy of these terms and conditions for future reference. You may print a copy of these terms and conditions to store and print by clicking here.


[Please note that by visiting our site, you also agree to all other terms and conditions that apply to your use of our site including the Miele Ireland Limited privacy policy which provides how we may use information provided by you via our site]


1. INFORMATION ABOUT US 1.1

www.miele-shop.ie is a site operated by Miele Ireland Limited (we). We are registered in the Republic of Ireland under company number 96277 and with our registered office at 2024 Bianconi Avenue, Citywest, Dublin 24 Our main trading address is also at 2024 Bianconi Avenue, CityWest, Dublin 24. Our VAT number is 4733568G.
If you have any questions about our site or our Products, please contact us via our email address which is info@miele.ie


2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US


2.1 All orders are subject to acceptance by us. The advertisement of products on our site does not constitute a binding offer by us. Instead, the placing of an order by you via our site will constitute an offer by you, which may or may not be accepted by Miele Ireland Limited.


2.2 In order to process your order we will require the following information from you including your full name, a valid delivery address, your email address, your telephone number, details relating to a valid credit/ debit card (including details of the card-holder's name, the card number, [card security code]and expiry date) and details of the products you wish to purchase.


2.3 By placing an order with us, you confirm to us that you accept these terms and conditions, you are 18 years of age or over, all information provided by you is true complete and accurate, you are lawfully permitted to use the credit/ debit card, details of which you have provided to us and the account information provided relates to an account with sufficient funds to cover the cost of your purchases.


2.4 If we reject your order our website will display a page acknowledging your order but advising you that we have rejected it.

2.5 If we accept your order we will send you an email (the Order Confirmation) at the email address provided by you in the order form acknowledging your order and confirming our acceptance of it. Our Order
Confirmation will also advise you that we have taken payment for the Product or Products that you have ordered. The contract between us (Contract) will be formed when we send you the Order Confirmation.


2.6 A guide to the different steps that you must take for a Contract between us to be formed is available on the home page of the On-line store click here.


2.7 For one year we will retain details of the Contract with you which will be accessible by us. We will provide such details to you on request.


2.8 The Contract between us will be formed in the English language.


2.9 We reserve the right to decline any offer you make to purchase our Products at our sole discretion, including where we suspect any of the details you have provided to be false or misleading, where the information you provided is incomplete, or where any particular Products are no longer available.


3. CANCELLATION RIGHTS


3.1 MIELE IRELAND LIMITED will comply at all times with its obligations under the European Communities (Protection of Consumers in Respect of Contracts made by Means of Distance Communication) Regulations 2001 (the Distance Selling Regulations)


3.2 The Distance Selling Regulations and this clause 3 only apply to consumers. A consumer is defined under the Distance Selling Regulations as a ‘natural person who, as regards a distance contract, is acting for purposes which are outside that person's trade, business or profession'


3.3 If you are contracting as a consumer, you may cancel a Contract at any time and with no obligation to provide a reason within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 7 below).


3.4 To cancel a Contract, you must inform us in writing or by e-mail to info@miele.ie. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk and you must provide proof of purchase. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Where you validly cancel your purchase in accordance with clause 3.2 Miele Ireland limited will refund you within [thirty (30)] days of exercising this right to cancel subject to the above provisions.


3.5 Details of this statutory right, and an explanation of how to exercise it, are provided in the Order Confirmation. This provision does not affect your statutory rights.


4. AVAILABILITY AND DELIVERY


4.1 Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.

4.2 If the Product(s) that you order are unavailable for delivery by us within the time period specified in clause 4.1, we will inform you and refund your payment as soon as possible.
We will in any event refund your payment within 30 days of the delivery date set out in the Order Confirmation, or if no delivery date is specified in the Order Confirmation within 60days of the date of the Order Confirmation.


4.3 If the Product(s) that you order are unavailable for delivery by us within the time period specified in
clause 4.1 we will not provide substitute goods for the Product(s) unless you request us to do so. If you request us to provide substitute goods and later decide to cancel your order under clause 7, we will meet the cost of returning the substitute goods to us.


4.4 We will deliver the Products to the address you provided when placing your order.


4.5 Our contractors will deliver the Products in accordance with their instructions.


5. RISK AND TITLE


5.1 The Products will be at your risk from the time of delivery.


5.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


6. PRICE AND PAYMENT


6.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error, and will be quoted in Euro and include VAT.


6.2 Information on any Product shown on our site will include a statement as to whether delivery is included in the Product price, or whether an additional delivery charge is payable. Where delivery is not included in the Product price, the delivery charge will be added to the total amount due as set out in our [Delivery Guide]. Please refer to our Delivery Guide for details.


6.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.


6.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection.


6.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing.


6.6 Payment for all Products must be by credit or debit card. Please refer to the product page of our website for a list of cards that we accept. We will charge your credit or debit card when we confirm our acceptance of your order via Order Confirmation.


6.7 We have taken reasonable precautions to try and ensure that prices quoted on our site are correct and that all Products have been fairly described.


6.8 When ordering Products through our site please note;
That packaging may vary from that shown on our site and the weight, dimensions and capacities shown on our site are approximate only.
Certain Products are subject to availability and order quotas may apply. We will advise you of any restrictions as they apply to any order that you place. We cannot guarantee that all Products shown are in stock and are available to order.
We try to display the colours of our Products accurately on our site; we cannot guarantee that our site or your monitor's display of any colour will accurately reflect the colour of the Product.


7. OUR REFUNDS POLICY


7.1 When you return a Product to us because you have cancelled the Contract within the seven-day cooling-off period, we will process your refund within 30 days of the date that you cancel. We will refund you the full price of the Product, including the cost of sending the Product to you. Our payment of your refund does not depend on prior receipt by us of the returned Product from you. However you should return the Product to us within 30 days of the date that you cancel. Unless clause 4.3 applies you will be responsible for the cost of returning the Product to us.


7.2 When you return a Product to us after the seven-day cooling-off period for any reason (for example because you claim that the Product is defective), you should immediately inform us and provide as much information as reasonably necessary relating to the Product, its purchase and the fault . You should return the Product to us in its original packaging to our registered address at 2024 Bianconi Avenue, CityWest, Dublin 24. You must provide proof of purchase.
We will examine the returned Product and will advise you whether you are entitled to a refund by e-mail within a reasonable period of time or your products will be repaired or replaced as appropriate.
We will process any refund due to you within 30 days of our confirmation of your entitlement to a refund. Where we confirm your entitlement to a refund, we will refund you in full for the Product, including a refund of the delivery charges for sending the Product to you and the cost incurred by you in returning the Product.


7.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


7.4 Where you purchase Products as a consumer you are entitled to certain statutory rights which cannot be excluded, [including warranties as to merchantable quality, fitness for purpose and sale by sample] and these statutory rights are not affected.


8. OUR LIABILITY


8.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Please refer to your [Miele Guarantee leaflet] for details of our standard warranty, and for options to buy extended warranties.


8.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.


8.3 This does not exclude or limit in any way our liability:
(a) For death or personal injury caused by our negligence; (b) Under Section 2 (3) of the Liability for Defective Products Act 1991 (c) For fraud or fraudulent misrepresentation; or (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.


8.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:

(a) loss of income or revenue (b) loss of business (c) loss of profits or contracts (d) loss of anticipated savings (e) loss of data, or
(f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; provided that this clause 8.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 8.1 or clause 8.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause 8.4.


8.5 We shall not be liable for any breach of these terms and conditions caused by circumstances beyond our control.


9. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


10. NOTICES
All notices given by you to us must be given to Miele Ireland Limited at the postal or e-mail address set out in clause 1. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 9 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.


11. TRANSFER OF RIGHTS AND OBLIGATIONS


11.1 The contract between you and us is binding on you and us and on our respective successors and assigns.


11.2 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


11.3 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent.


12. EVENTS OUTSIDE OUR CONTROL


12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).


12.2 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that

period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


13. WAIVER


13.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.


13.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.


13.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 10 above.


14. SEVERABILITY


If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions. The remaining terms and conditions will continue to be valid and enforceable to the fullest extent permitted by law.


15. ENTIRE AGREEMENT


We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.


16. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS


16.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.


16.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


17. COMPLAINTS


You may address any complaints to us at our address set out in clause 1.


18. LAW AND JURISDICTION


Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Irish law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of the Republic of Ireland.

Footer Navigation

close
is empty
item for
items for